Terms & Conditions

1. Introduction

Welcome to My Airport Taxi NI. By requesting a quotation, making a booking or using our services, you agree to these Terms & Conditions.

2. Operator & contact details

My Airport Taxi NI is a fully licensed and insured private hire operator providing pre-booked airport transfers and chauffeur services in Northern Ireland.

• Trading name: My Airport Taxi NI
• Email: bookings@myairporttaxini.co.uk
• Telephone: 028 9602 2952
• Website: www.myairporttaxini.co.uk
• Service area: Greater Belfast and across Northern Ireland
• Business address: Available on request (email bookings@myairporttaxini.co.uk)
• Complaints & legal enquiries: bookings@myairporttaxini.co.uk

My Airport Taxi NI operates as a sole trader. Our business address is not published on this website for privacy reasons but will be provided promptly on request for legal, corporate, or booking enquiries. Please contact us if you require written confirmation of our operator status.

3. Our Service

My Airport Taxi NI provides pre-booked private airport transfers throughout Greater Belfast and surrounding areas, including transfers to and from:

• Belfast International Airport
• Belfast City Airport
• Dublin Airport
• City of Derry Airport

We also provide pre-booked long-distance private transfers from Greater Belfast to destinations throughout Northern Ireland and the Republic of Ireland.

Standard pickups are from anywhere within Greater Belfast. Pre-booked airport pickups are also available from Belfast International Airport, Belfast City Airport, City of Derry Airport and Dublin Airport.

Pickups from elsewhere in Northern Ireland to a Greater Belfast destination receive a live online quote where route pricing is available. Other out-of-area pickups (for example outside Northern Ireland, or NI pickups to destinations outside Greater Belfast) require manual approval, do not receive an automatic online price, and cannot be paid for immediately online until we confirm a fixed quote.

All journeys are subject to vehicle availability. My Airport Taxi NI provides private airport transfers for up to 4 passengers in Saloon or Estate cars (executive on enquiry). We do not offer online bookings for more than 4 passengers.

4. Cross-border & Republic of Ireland journeys

Journeys with a pickup or drop-off in the Republic of Ireland (including Dublin city, Eircode addresses, and Dublin Airport from Northern Ireland) are quoted individually where an instant online fare does not apply.

Dublin Airport transfers may show a live online price where eligible. Other Republic of Ireland city destinations use Request Fixed Quote for manual confirmation before travel.

All cross-border journeys are quoted and charged in pounds sterling (GBP) unless otherwise agreed in writing.

Applicable tolls for the agreed route are included in an accepted fixed quote.

Customers must select complete pickup and drop-off addresses from the Google Places suggestions on our quote form. Typed addresses that are not selected from suggestions are not accepted.

5. Vehicles & capacity

Saloon and estate car transfers for up to 4 passengers are fulfilled by My Airport Taxi NI using our own licensed vehicles and drivers.

Online quotes and bookings are limited to 1–4 passengers. Executive saloon transfers are available on enquiry.

We remain your point of contact for booking, payment (where applicable), and customer service.

6. Booking

Customers are responsible for providing accurate information including:

• Pickup address
• Destination
• Complete addresses selected from Google Places suggestions (where the quote form requires this)
• Date
• Time
• Flight number (where applicable)
• Contact telephone number
• Number of passengers
• Number of suitcases
• Child seat requirements

Incorrect or incomplete information may result in delays, additional charges, cancellation, or the booking being treated as a no-show without refund. Bookings are subject to vehicle availability and are not confirmed until we accept the booking in writing (including by email) or payment is completed where an instant online fare applies.

7. Quotations & Fares

All quotations are based on the information supplied at the time of booking.

Where applicable, airport access charges and route tolls that form part of the quoted journey are included in the displayed fixed price.

Tolls are not implied for every booking — they are included only where they form part of the agreed route (for example certain Dublin Airport journeys).

Prices may change if:

• Pickup or destination changes.
• Additional waiting time is incurred beyond the complimentary allowance.
• Additional passengers or luggage are added.
• Extra stops are requested.

8. Booking & Payment

For standard saloon and estate car transfers where an instant fare is shown, you may pay online by card via SumUp at the end of the website quote. Your booking is confirmed once payment is completed.

For executive bookings, out-of-area pickup requests, and Republic of Ireland city destinations that require a fixed quote, the process is: request a quote or booking, wait for us to confirm the fare and job, then pay via the SumUp payment link we email. Your booking is confirmed after payment is received.

Payment may be made:

• By card via SumUp on the website (standard/estate cars with an instant fare)
• By card via the SumUp payment link we email after confirming your booking
• By cash to the driver (where agreed)
• By bank transfer (where agreed)
• By any other accepted payment method we confirm in writing

Payment must be made before or at the start of the journey unless a credit account has been agreed. A booking request alone does not confirm the journey.

9. Waiting Time

10. Flight Delays

We monitor flight arrivals where a valid flight number has been provided.

If your flight is delayed or arrives early, we will adjust the planned collection time where reasonably possible.

Airport pickups include 60 minutes complimentary waiting time — this is not unlimited free waiting.

If no flight number is supplied, we cannot guarantee delayed collection without additional charges.

11. Cancellations & Refunds

The same cancellation policy applies to airport, long-distance and cross-border transfers.

These terms do not affect any rights you have that cannot legally be excluded. This booking is for passenger transport on a specific date and time. The statutory cooling-off right that applies to some other distance contracts does not apply to this booking.

12. Changes to Your Booking

You may request one online change to your booking when more than 24 hours’ notice is provided, subject to availability.

Requests made within 24 hours of the scheduled pickup cannot be amended automatically and must be agreed directly with My Airport Taxi NI.

We will always try to accommodate reasonable changes, but availability cannot be guaranteed.

Changing a booking does not provide a way to avoid the applicable cancellation policy.

Online amendments are always recalculated using current authoritative pricing. Changing the journey details (for example addresses, passengers, luggage, vehicle, or return) may change the fare. If the new fare is higher, the additional amount must be paid before the change is confirmed. If the new fare is lower, any refund due is processed by My Airport Taxi NI.

Where a change materially alters the journey, including pickup, destination, passengers or luggage, the fare is recalculated the same way.

A saved quote is not a booking. If you change the date or time on a saved quote before paying, the fare is recalculated using current pricing and the original locked quote price no longer applies.

13. No-Shows

A booking may be treated as a no-show where:

• The passenger has not attended the agreed pickup point by the end of the applicable complimentary waiting period described in Section 9; and
• We have made reasonable attempts to contact the passenger without success.

A customer leaving the airport or another pickup location without contacting us may also be treated as a no-show where this prevents the journey from being provided.

Incorrect booking information will only result in a booking being treated as a no-show where it prevents us from providing the journey after reasonable attempts to contact the customer.

A no-show is non-refundable.

14. Child Seats

Booster seats and child seats can be requested during booking, but availability is not guaranteed.

Customers must request child or booster seats in advance so we can check what we can provide.

If a legally required child seat cannot be provided, we may be unable to carry the journey.

15. Passenger Responsibilities

Passengers must:

• Wear seat belts where required by law.
• Treat the vehicle respectfully.
• Avoid behaviour that endangers the driver or other passengers.
• Not smoke or vape in the vehicle.
• Not consume illegal drugs.

16. Vehicle Cleaning and Damage

The person making the booking is responsible for the conduct of passengers travelling under the booking.

Passengers must not damage, contaminate or excessively soil the vehicle.

Where a passenger causes cleaning beyond ordinary routine cleaning — including for example vomiting or bodily fluids, significant food or drink spillages, stains, pet soiling or contamination, smoking or vaping contamination, excessive mess, or deliberate or negligent damage — My Airport Taxi NI may recover the reasonable costs directly resulting from the incident.

Those costs may include reasonable specialist cleaning or valeting, reasonable repair or replacement for damage, and reasonable and evidenced loss of use or driver earnings where the vehicle genuinely has to be taken out of service.

Charges must be proportionate and based on reasonable loss or cost, not arbitrary penalties.

Where reasonably practicable we retain evidence such as timestamped photographs, cleaning or repair invoices or receipts, the date and time the vehicle was out of service, and the associated booking or journey reference.

We do not silently charge a customer’s card for these later amounts unless the payment provider and the customer’s specific payment authorisation lawfully support that exact charge. The default workflow is to record the incident, document a reasonable amount, and send an invoice or payment request with an explanation and evidence.

17. Luggage

Luggage capacity depends on passenger numbers, luggage quantity and the vehicle arranged. Customers must provide accurate luggage details when booking or requesting a quote so that a suitable vehicle can be arranged.

Customers must ensure:

• All luggage is declared during booking.
• Oversized luggage is advised in advance.

We reserve the right to refuse luggage that cannot safely be accommodated in a Saloon or Estate car for your passenger count (which may require a different vehicle or change the fare). Online bookings are limited to up to 4 passengers.

18. Lost Property

Items left in the vehicle will be retained where possible.

Reasonable collection or delivery charges may apply.

We cannot guarantee recovery of lost property.

19. Liability

Whilst every effort is made to arrive on time, My Airport Taxi NI cannot accept liability for delays caused by circumstances outside our reasonable control, including:

• Traffic congestion
• Road closures
• Severe weather
• Accidents
• Police incidents
• Airport disruption

20. Complaints

If you are dissatisfied with our service, please contact us as soon as possible.

We aim to investigate and respond to complaints promptly and fairly.

21. Privacy

Personal information is processed in accordance with our Privacy Policy at myairporttaxini.co.uk/privacy/.

22. Website

Whilst every effort is made to ensure information on this website is accurate, quotations and availability are subject to confirmation.

23. Governing Law

These Terms & Conditions are governed by the laws of Northern Ireland.