Cancellation policy

At least 24 hours before pickup

If we receive your cancellation at least 24 hours before the scheduled pickup time, we will issue a 100% refund of the amount actually paid.

Less than 24 hours before pickup

If we receive your cancellation less than 24 hours before the scheduled pickup time, the booking is non-refundable.

Deposit + Cash bookings

If you select Deposit + Cash, the amount charged online is a deposit towards the total fare. Your booking is confirmed once the deposit has been successfully paid. The remaining balance shown at checkout must be paid in cash to your driver on the day of travel. Card payment is not available for the remaining balance, so you must ensure that you have sufficient cash available at the time of pickup.

Deposit + Cash is offered on eligible website instant quotes only. The remaining cash balance is due to the driver at pickup and cannot be paid by card.

If you cancel at least 24 hours before pickup, we refund 100% of the amount actually paid — the card deposit. The unpaid cash balance is not charged.

If you cancel less than 24 hours before pickup, the card deposit is non-refundable. The unpaid cash balance is not charged.

A no-show is non-refundable in the same way. The unpaid cash balance is not charged.

No-shows

A booking may be treated as a no-show where the passenger has not attended the agreed pickup point by the end of the complimentary waiting period, and we have made reasonable attempts to contact the passenger without success.

A customer leaving the airport or another pickup location without contacting us may also be treated as a no-show where this prevents the journey from being provided.

A no-show is non-refundable.

Significant flight delays

Where a valid flight number has been provided, we will monitor your flight and make reasonable efforts to accommodate a revised arrival time. If your flight is significantly delayed and, because of the revised arrival time, we are ultimately unable to provide your booked transfer, we will cancel that journey and refund in full any amount you have paid for it. This will not be treated as a customer cancellation or no-show.

Flight monitoring does not guarantee that we can accommodate every delay, and our complimentary waiting period is not unlimited.

Airport pickups include up to 60 minutes complimentary waiting time from the actual flight landing time, where a valid flight number has been provided.

Non-airport pickups include 10 minutes complimentary waiting time.

Cancellation by My Airport Taxi NI

If My Airport Taxi NI cancels a confirmed booking and cannot provide the journey, you will receive a full refund.

Your rights

These terms do not affect any rights you have that cannot legally be excluded.

This booking is for passenger transport on a specific date and time. The statutory cooling-off right that applies to some other distance contracts does not apply to this booking.